Terms and Conditions


Welcome to the website which is owned and operated by Senan Biotech Ltd. These Terms govern the use of a product by a User and the purchase of Products by a User. If you have any questions about these terms, please contact us by email at info@senanbiotech.com or call us on 00353 91 874680 between 9am and 5.30pm (BST) Monday to Thursday or between 9am to 4.00pm (BST) on Friday. Our offices are closed on Saturday and Sunday and all Irish Public Holidays.

Your consent

Please review these Terms carefully. By using the Website and Purchasing Products under the Terms set out below. If you do not agree to be bound by these Terms of Use. The website is for use by people who are 18 years and over only. Please do not use the Website if you are under 18 years old.

Modification of terms

We reserve the right to change and update these terms and conditions of sale. By continuing to access, browse and use the Website, you will be deemed to have agreed to these terms. We reserve the right to change these terms and conditions of the website. The prices and availability of any Products, services and promotions are subject to change.

Who we are

Senan Biotech’s VAT registration number is IE3436065PH

Other Policies / Terms which apply to the use of the Website

Please note that you agree to these terms and conditions of use our Privacy Statement and Cookie Policy.

Order Process

After placing an order, you will receive an Order Confirmation. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm the acceptance of the Despatch Confirmation. The Contract will only be formed when we send you Despatch Confirmation. At any point up until then, we may decline to supply the products to you without giving any reason. The Contract will be reported only to those Products whose despatch has been confirmed in the Despatch Confirmation.

Price of goods

The Price for the Products will be stipulated at the time when you place your order on the Website. The Website displays an exclusive price of VAT. The price shown is inclusive of VAT. Delivery costs, if applicable, will be additional to the Price. For further information see our Delivery and Returns Policy. We are entitled to make adjustments to the price of the product, or the imposition of any other taxes or duties. We are also entitled to make adjustments to the price of our products.

We do not want to be sure that they are correctly shown. If this should happen, we will correct the price and ask you to confirm the price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.


Payment may be made by the method indicated on the Website and will be debited at the point of Order Confirmation.


We will try to deliver the products to the lead-time shown for each of these products, where this is practical. However, they are subject to availability and may be subject to control. Any dates specified for delivery If delivery is delayed for more than 10 Working Days (as defined in Delivery and Returns Policy below), you have the right to contact us and refuse to accept the Products. In these circumstances, we will be happy to pay for you. However, we may not be responsible for any other losses, costs, damages or charges that you may have in our supply or supply. At the time of delivery, you will be required to sign up for products of your product liability. For further information please see Delivery and Returns Policy below.

Risk and ownership

  • Ownership of the Products will be paid to us by all customers, including delivery charges.
  • Where the customer is a consumer and the risks of loss when the customer acquires physical possession of the products.
  • Where the customer is not a Consumer Products and Products of Senan Biotech’s premises. If delivery is delayed by the customer, the transfer of costs and the risk of loss become effective when the Products are ready for despatch.

Cooling off period: your right to cancel

For the Products you have bought the right to: (i) change your mind for a period of time (or someone you nominate) receives the Products; and (ii) receive a refund. If your products are split into different deliveries, you will not be able to change your mind. If your products are for a period of time, you will have until the day (or someone you nominate) receives the first delivery of the products. Your statutory rights are not affected.

General Refund / Returns Policy

If any Product is damaged and / or faulty in the event of a violation of the law Policy.

Product warranties

Senan Biotech warrants that it will be necessary for you to use the term Senan Biotech to you.

All other warranties, conditions or conditions relating to the Products (other than those provided for in Section 12 of the Sale of Goods Act 1893), whether implied by statute or common law or otherwise, are excluded.

Product Description

All descriptive matter, images, colours, specifications and advertising on the website are for the purpose of giving an approximate description of the Products. Products and packaging may vary from that shown on the website. Senan Biotech does not warrant that Product descriptions are error-free. If a product offered by Senan Biotech is not as described, your solution is to return it in unused condition.

Liability and Disclaimers

The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied (including without limitation, the accuracy, completeness or merchantability, quality or fitness for any particular purpose). We do not warrant or represent that the use or the results of the use of the Products available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights. Our liability in connection with any Product is strictly limited to the Price of that Product. Nothing in this paragraph will affect your statutory rights as a consumer.

Proprietary Rights to Content

You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics, or other material contained in this publication, or commercially produced information presented to you by us, or advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.


  • Force majeure incident.
  • Our failure to exercise or require the provision of these terms and conditions
  • The section titles in these Terms of use are only used for the convenience of the parties and have no legal or contractual significance.

Website Conduct

You agree to abide by all Applicable Laws. All information, designs, drawings and other specifications provided by Senan Biotech are the exclusive property of Senan Biotech. Any copying, transmission or re-transmission of the same requires the prior written approval of Senan Biotech.


We reserve the right at all times to places and promotions on the Website. Advertisers and sponsors are responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom to the maximum extent permitted by applicable law.

Use & Security

You are fully responsible for any and all activities that occur under your website, together with your User account. You agree to notify us of any other breach of security.


If any instructions are provided with the Products, you agree to read and follow them carefully at all times. Any information contained in the website is not intended to provide you with any information you need or is looking for. A qualified expert should be used where appropriate.

Third Party Links

To provide increased value to our users, we may provide links to other websites or resources for you at your discretion. You acknowledge and agree that you are not responsible for the availability of such external resources or resources, and they are not responsible or not responsible for, or directly or indirectly, for (i) the (ii) the content of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials make of these websites or resources, or for any damage, loss or damage caused by the use of or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Partial Invalidity

If any of these Terms is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the legality, validity or enforceability of any other of these Terms.

Laws and Jurisdiction

All Contracts in respect of, or in relation to, the products and any non-contractual obligations arising out of Ireland. For the benefit of Senan Biotech, you hereby agree that the courts of Ireland shall have exclusive jurisdiction to hear and determine any suit, actions or proceedings, and to settle any disputes, which may arise out of to submit your request to the courts of Ireland.


We may terminate the website at any time and will be effective immediately. In addition, we, in our sole discretion, may terminate your Terms of Use.


The delivery and returns policy

All definitions used in the Terms of Reference for their respective meanings in this appendix. In this appendix  » you « Means any person who has purchased the Products from the website and » Working Days « Shall be construed as a reference to a day (other than a Saturday or Sunday) on which the banks are open for business in Ireland.



  • Once you have placed an order Confirmation detailing your purchase.
  • It is our policy to despatch your order within: (i) 5 working days if delivery is within the European Union; or (ii) 7 working days if delivery to the United States of America. whenever possible we will send orders next day subject to stock levels.
  • You are responsible for providing the correct address, telephone number and postal code and must be authorized to use it.
  • All orders require a contact, and all deliveries require a signature.
  • Orders placed after 1pm Tuesday and Sunday, will be despatched by the following Tuesday.

Delay of delivery:

  • In the event that you are not available, we will notify you by e-mail as soon as possible.
  • Delivery dates are estimated to be in the future due to our failure to provide services.
  • For delays of more than 10 Working Days, you will have the right to cancel your order. We will endeavour to deliver the information we provide in the future.
  • The occurrence of a case of Force Majeure automatically leads to the order of being postponed.
  • We will not take responsibility for this.

Undelivered orders:

If the order is deemed undeliverable, the terms and conditions of use may be relied upon, and Senan Biotech, without any liability.


Please notify us within 1 day of the expected delivery date of a non-delivery. Notifications shall be made by email to us at customerservice@senanbiotech.com

Accepting delivery:

  • All deliveries must be signed.
  • We do not provide specific courier services.
  • All items are sent by reputable couriers.
  • You are required to inspect any product that we collect from you, to ensure that you are satisfied with the products, and that the products are of acceptable quality.
  • You are required to check all deliveries for the first time, you will become liable for their loss or destruction.
  • In all cases you will be required to notify us by emailing customerservice@senanbiotech.com of any damage on delivery or shortages within 1 day of delivery. We will not be liable for any of these products unless we are notified within the time period specified above.
  • Please notify us immediately if any incorrectly supplied Products have been sent to you. It is your responsibility to inform us at customerservice@senanbiotech.com within 1 working day if product has been incorrectly supplied.
  • Proof of delivery of products and services of the United States.
  • We send all our Products by courier. Delivery will be made to the specified address on the Despatch Confirmation.

Delivery Cost

The order of the day will be determined in the Order Confirmation and will be covered by, unless otherwise agreed with us in writing. Delivery costs depend on the Product, the order value and the locality of delivery. The exact delivery costs will be brought to your attention before you place your order.


Returns policy


  • This returns policy (the  » Returns Policy « ) Only where you make a purchase online from the Website.
  • We recommend that you read this article in order to make a purchase from the website, so you are familiar with our policy on refunds, returns and your legal rights and remedies.
  • You can amend your order to receive a copy of your request. Despatch Confirmation is sent to you. If you wish to amend your order, please contact 00353 91 874680 customerservice@senanbiotech.com quoting your order reference number.

Returning an Unwanted Product

Under the European Union (Consumer Information, Regulation and Other Rights) Regulations 2013 You have a legal right in respect of the Products that you have bought to the (i) change your mind for a period of 14 days after the day you (or someone you nominate) receives the Products; and (ii) receive a refund. If your products are split into different parts of the world, you will not be able to change your mind. If your products are for a period of time, you have until the day (or someone you nominate) receives the first delivery of the products.

Faulty products

  • If a product has not yet been produced and it is not what you ordered, a full refund of the value paid of the products.
  • Any damages or defects must first be reported by e-mail to customerservice@senanbiotech.com within 1 working day
  • All products should be returned to Senan Biotech at Senan Biotech Limited, Raheen Industrial Estate, Athenry, co. Galway, Ireland.
  • Damaged or defective Products must be returned with all original packaging, accessories and / or manuals.
  • Returns are processed within 3 working days. Please allow up to 5 working days for refunds to show on your account. We will refund you by the same method as payment (i.e. debit card, debit card or credit account).
  • Any Product will be refunded, and any such returned products will be returned to the original delivery address.

Latest update: 17 April 2018